How to Help Alleviate Tech Issues During Online Learning



It is a sponsored submit for Verizon. All opinions are my very own.

Elevate your hand in case you are educating remotely. I want I may wrap my arms round you and provide the largest hug proper now. There may be nothing straightforward about it. This week I hopped on a Google Meet to do a mini lesson on cyberbullying and let me inform ya, it examined each techie trainer bone in my physique! The quantity of tech points that have been occurring blew my thoughts. I had ready for some points to come up however was utterly thrown for a loop when all the questions got here rolling in. It was pure chaos.

All of that is new for me too. I can not let you know what number of interviews I’ve needed to decline in addition to actually superior talking alternatives as a result of I do not really feel like I’m the best individual to offer recommendation about distant educating. I believe since I’m referred to as “The Techie Trainer®” folks mechanically assume I understand how this on-line studying surroundings works. I imply, I do know some however I’ve by no means needed to run a category totally on-line myself. All of my expertise is within the classroom serving to lecturers and college students.


It is a entire new world.


I did do a couple of on-line classes within the spring when the world of training was turned utterly the wrong way up. Nevertheless, they have been pretty easy. This cyberbullying lesson I tried lately stepped it up a notch but knocked me out😂.  Subsequently, I started reflecting on some methods to assist alleviate among the tech points college students have been experiencing.

Online Learning Tips for Troubleshooting


Concepts to Assist Alleviate Tech Points Throughout On-line Studying

Enrich the Glitch

A number of years in the past by good friend, Erin, from Erintegration wrote a submit entitled: Enrich the Glitch during which she offers actionable steps for turning know-how glitches the trainer experiences into teachable moments. She mentions the significance of speaking aloud your thought course of and modeling the steps you are taking to troubleshoot. Easy, but good…proper? That is one thing I by no means thought to do and boy did I’ve a lot of alternatives to counterpoint the glitch with college students! One thing like this could possibly be completed throughout real-time video convention periods. All of us will expertise some form of technical difficulty sooner or later, if not a number of occasions a day! Why not speak it by when you are on digital camera? 


“You’ll be able to’t see my presentation? Hum…possibly I have to attempt urgent the share my display screen button once more that’s on the backside of the display screen. Let’s examine if that works…”

Ask three Earlier than Me

One other unimaginable concept I ran throughout appeared within the submit by Edutopia: Fixing Academics’ and College students’ Widespread Issues.  There’s a part about tech points disrupting work. Michigan trainer, Jessica Heckman, got here up with a twist for “Ask Three Earlier than Me“. For distant studying they might:

  1. Google their difficulty.
  2. Ask a sibling or grownup who’s at their home.
  3. FaceTime/chat with a good friend

This may permit time for college students to attempt different avenues of troubleshooting whereas assuaging so many questions being fired on the trainer without delay.

Assist Desk

I do know some districts have enabled assist desks that oldsters/college students can name into or ship messages for tech help. This may be so useful however I do know is not one thing broadly out there for all districts to implement. In case your district can swing it, do it! The lecturers can be eternally grateful.

Digital Literacy

A standard drawback I see is that college students aren’t aware of common icons that assist all of us navigate the digital world. You will need to take time to start with to evaluate vital icons comparable to quantity/mute, refresh, search, cease, play, and so on. so college students can take possession of troubleshooting when points come up. I’ve created a number of assets to assist college students turn into aware of these icons that may be present in my Know-how Icons Exercise Bundle. A very sensible concept for these educating just about is to have a couple of of those vital icons printed out you can rapidly seize and maintain as much as your display screen when you’re making an attempt to assist a scholar or give directions to your total class:


Verizon 5G Service

Maybe the most important impediment for on-line studying is residence web connection. For individuals who are fortunate sufficient to achieve entry from the consolation of their very own residence, it will possibly nonetheless be a headache when movies lag or a number of folks in a family are attempting to stream content material abruptly.  This is the reason I’m so excited to associate with Verizon as they start to roll out their 5G community in Detroit, Chicago, and Houston. Verizon is doing the whole lot they will to verify residence web is robust sufficient to help on-line studying. There may be nothing worse than lacking a key piece of a lesson simply because your video lagged behind. Verizon 5G Dwelling Service is the primary ever 5G wi-fi community that makes use of 5G Extremely Wideband to energy the whole lot in a buyer’s residence. Discuss SUPER FAST! With these speeds, you may by no means have to fret about your property web connection and a number of folks streaming without delay. The very best half is, it’s very straightforward to put in. Then when it’s time so that you can calm down, you may benefit from the free Disney+ subscription that Verizon is providing! Take a look at to see whether it is out there in your space by clicking HERE.

How to Help Alleviate Tech Issues During Online Learning and ideas for troubleshooting


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